Design (Pre Sales)

· ACA - Design: Customer Interaction Express

· ACA - Design: IP Telephony

· ACS – Design: IP Telephony

· ACA - Design: Modular Messaging

· ACA - Design: Proactive Contact Solutions

· ACA - Design: Avaya Voice Self Service

Implement (After Sales)

· ACA – Implement: IP Telephony

· ACS – Implement: IP Telephony

· ACE – Implement : IP Telephony

· ACA – Implement : Call Center

· ACS – Implement: Call Center

· ACA – Implement : IPO 500

· ACS – Implement : IPO 500

· ACA – Implement : Voice Self-Service

· ACS – Implement : Voice Self-Service

· ACA – Implement : Avaya IQ

· ACA - Implement: Avaya Interaction Center / Operational Analyst

· Design for Cisco Internetwork Solutions

· IP Telephony Express

Design (Pre Sales)

· NCDS - Communication Server 1000 Rls. 5.0 Networking Design

· NCDS - Contact Center Rls. 6.0

· NCDS - CallPilot 4.0

· NCDS – Data

· NCDS - SCCS/Express/TAPI/WebClient/Agent

· NCDS - BCM50 Rls. 3.0 & BCM200/400 Rls. 4.0 Sales Engineering

· NCDS - Communication Server (CS) 1000 Rls. 4.0

Implement (After Sales)

· NCSS - CallPilot 4.0 System Administrator

· NCSS – Nortel Communication Control Toolkit Rls. 6.0

· NCSS - BCM50 Rls 3.0 & BCM200/400 Rls. 4.0 Installation, Configuration & Maintenance

· NCSS - Contact Center Manager Rls.6.0 Installation & Maintenance

· NCSS - Communication Server 1000 Rls. 5.0 Installation & Commissioning

· NCSS - Contact Center Manager Rls.6.0 Technical Support

· NCSS – Symposium TAPI/Agent

· NCSS – Voice

· NCSS – Symposium Call Center

· NCSS - Communication Server (CS) 1000 Rls. 4.0 Installation and Maintenance

· NCSS - CallPilot 4.0 Installation & Maintenance (I&M)

· NCSS – Data

· NCSS - Contact Center Multimedia Rls.6.0

· NCSS - Contact Center Manager Rls.6.0 Application Developer

· NCSS - Communication Server 1000 Rls. 5.0 Database Administrator

· NCSS – VoIP Succession 1000/1000M Rls.3.0 DB Administrator

Nortel Certifications DATA:

· CALA Data Light

· CALA Data Advanced

· CALA DATA Master